Casushi Privacy Policy

At Casushi, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Casushi Privacy Policy explains how we collect, use, store and safeguard your information when you register, log in, deposit, play or otherwise interact with our platform. By creating an account with Casushi Casino, you confirm that you have read and understood how we handle your data, and you consent to the practices described below.

Who We Are

Casushi Casino is owned and operated by Solaya Group Limited, a company registered in Gibraltar (company number 125734), with its registered office at Finsbury House, 32 Line Wall Road, GX11 1AA Gibraltar. We have operated Casushi since 1 April 2026, having taken over from the previous operator, Dazzletag Entertainment Limited. Our casino is licensed and regulated by the UK Gambling Commission under licence number 100050-R-341529-001, and we are also licensed by the Gibraltar Gambling Commissioner. We only accept registrations and gameplay from within the United Kingdom, and we process your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act.

Information We Collect

When you use Casushi, we collect several categories of information to run our services, verify your identity and comply with our licensing obligations. We gather information directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers and identity verification agencies.

• We collect your registration details, including your full name, date of birth, home address, email address and telephone number when you register with Casushi
• We collect identity verification documents, such as passports, driving licences or utility bills, to confirm you are who you say you are and that you meet our eligibility requirements
• We collect payment information relating to your deposit and withdrawal activity, including transaction amounts, dates and the payment method used; we do not store or see your full card or bank account numbers
• We collect gameplay data, including your betting history, game selection, stakes, wins and losses, and use of bonuses such as free spins or promotional offers
• We collect technical data such as your IP address, device type, browser, operating system and login timestamps whenever you access our Casushi login page or Casushi app
• We collect communications data when you contact our customer support team through live chat, email or our contact form

How We Use Your Data

We use the personal data we collect for a number of legitimate purposes connected with operating Casushi Casino and meeting our regulatory obligations. Our uses of your data include the following.

• We use your information to create and manage your account, allow you to log in securely, and provide access to our full range of slots, live casino and table games
• We use your data to process deposits and withdrawals, including verifying that a Casushi casino withdrawal is sent back to the original payment method or to a verified bank account where required
• We use identity and address verification to comply with anti-money laundering rules and to confirm that you are eligible to hold a Casushi casino account under UK law
• We use your gameplay history to administer bonuses, including your Casushi bonus, Casushi no deposit bonus offers, free spins promotions and ongoing loyalty rewards
• We use your contact details to send you service messages, account notifications and, where you have opted in, marketing communications about new promotions or a Casushi promo code
• We use technical and behavioural data to detect fraud, prevent multiple account creation, and identify players attempting to access Casushi from outside the UK using a VPN or proxy service, which remains a prohibited act under our terms
• We use your feedback and support interactions to improve our customer service, including our live chat, email support and complaints handling process

Legal Basis for Processing

We only process your personal data where we have a valid legal basis to do so. In most cases, we rely on the following grounds under UK data protection law.

• We process your data where it is necessary to perform our contract with you, such as managing your Casushi casino account, deposits and withdrawals
• We process your data to comply with our legal and regulatory obligations, including those imposed by the UK Gambling Commission and anti-money laundering legislation
• We process your data where we have a legitimate interest in preventing fraud, securing our systems and improving our services
• We process your data based on your consent where you have opted in to receive marketing communications, and you may withdraw this consent at any time

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with certain trusted partners who help us operate Casushi Casino and meet our legal obligations.

• We share data with payment providers, including Visa, Mastercard, Apple Pay, Google Pay and Trustly, to process your deposits and withdrawals
• We share data with identity verification and anti-fraud service providers to confirm your eligibility and protect our platform
• We share data with regulatory authorities, including the UK Gambling Commission and the Gibraltar Gambling Commissioner, where required by law
• We share data with our complaints escalation partner at complaints@begame.com where a dispute cannot be resolved directly through our support team
• We share data with IT service providers who host our website, our Casushi app and our gaming platform, always under strict confidentiality obligations

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including ongoing regulatory requirements. Typically, we keep account, transaction and identity verification records for a minimum period required by UK gambling and anti-money laundering regulations, even after you close your Casushi casino account. Once this retention period expires, we securely delete or anonymise your data in accordance with our internal data retention procedures.

Your Rights

Under UK data protection law, you have several rights regarding the personal data we hold about you. We are committed to respecting these rights and responding to your requests promptly.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct any inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to request a copy of your data in a portable format
• You have the right to lodge a complaint with the UK Information Commissioner's Office if you believe we have not handled your data appropriately

To exercise any of these rights, you can contact our support team by email at support@casushi.com, through our contact form, or via our live chat, available daily between 09:00 and 18:30. We aim to respond to all email enquiries within 24 hours.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within our Casushi app to remember your preferences, keep you logged in securely, and analyse how our services are used. Further details of the specific cookies we use, and how you can manage your preferences, are set out in our separate Cookie Policy.

Data Security

We maintain robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. Our security measures include encryption of sensitive data, secure servers, restricted internal access controls and regular security reviews. While we take every reasonable step to protect your information, we encourage you to use a strong, unique password for your Casushi casino login and to never share your account credentials with anyone else.

International Data Transfers

As a licensed operator based in Gibraltar and regulated in the UK, we primarily process and store your data within the UK and European Economic Area. Where it is necessary to transfer data outside these regions, for example to certain service providers, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post any updates on this page, and we encourage you to review this policy periodically. Your continued use of our services after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@casushi.com. For unresolved complaints, you may escalate your matter to complaints@begame.com.