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Casushi Responsible Gaming

At Casushi, we want gambling to remain an enjoyable form of entertainment, and we take our responsibility as a licensed operator seriously. Casushi Casino is licensed by the UK Gambling Commission and the Gibraltar Gambling Commissioner, and we are committed to promoting safer gambling practices across every product on our site, from Casushi slots to our live casino tables. This page explains the tools we offer, how we support players who may be struggling, and where you can find further help.

Our Commitment to Safer Gambling

We believe that responsible gaming is a shared responsibility between our casino and our players. Casushi online casino is designed to give you control over your play at every stage - from registration through to deposit, withdrawal, and ongoing gameplay. We monitor account activity for signs that a player may be at risk, and our support team is trained to respond sensitively and effectively when concerns are raised.

We only accept UK residents aged 18 or over. Registering an account, or accessing your account from outside the United Kingdom, including through a VPN, proxy or other location-masking service, is strictly prohibited. We verify identity and age as part of our standard account checks, and we will restrict or close any account where we believe underage or ineligible use has occurred.

Tools to Help You Stay in Control

We provide a range of account controls that let you manage how much time and money you spend with us. These tools are available free of charge and can be accessed through your account settings or by contacting our Casushi live chat team.

Deposit Limits

We allow you to set daily, weekly or monthly deposit limits on your account. Once you reach your chosen limit, we will prevent further deposits until the limit period resets. You can lower your limit at any time with immediate effect; increasing a limit will only take effect after a cooling-off period, giving you time to reconsider.

Reality Checks and Session Reminders

We can enable reality check reminders that notify you of your session length and net spend at intervals you choose. These pop-up notifications help you stay aware of time spent playing and make it easier to take a break when needed.

Time-Out and Cooling-Off Periods

If you feel you need a short break, we offer time-out periods ranging from 24 hours up to six weeks. During a time-out, we will suspend your account and block access to games, and we will not send you marketing communications. Your account will reopen automatically once the period ends.

Self-Exclusion

We offer self-exclusion for players who need a longer-term break from gambling. Self-exclusion periods can be set for a minimum of six months, up to a maximum of five years. Once self-excluded:

  • We will close your Casushi casino account and prevent you from opening a new one during the exclusion period.
  • We will remove you from all marketing lists and stop sending promotional emails or notifications.
  • We will not reactivate your account early, even at your own request, until the self-exclusion period has expired and any required cooling-off has passed.

We also participate in national self-exclusion schemes such as GAMSTOP, which allow you to self-exclude from all UK-licensed online casinos at once, not only from Casushi casino. We strongly encourage players who want a complete break from online gambling to register with GAMSTOP directly.

Recognising the Signs of Problem Gambling

We want every player to understand that gambling can become harmful, and recognising the warning signs early makes it easier to seek help. You may want to review your gambling habits if you notice any of the following:

  • You spend more time or money gambling than you originally intended.
  • You chase losses by depositing more funds to try to win back what you have spent.
  • You borrow money, sell possessions, or neglect bills to fund your gambling.
  • Gambling is affecting your relationships, work, or mental health.
  • You feel anxious, irritable, or unable to relax when you are not gambling.
  • You hide the extent of your gambling from family or friends.

If any of these apply to you, we encourage you to use the tools described above, or to reach out to one of the independent support organisations listed below.

Support Organisations

We work alongside independent charities and organisations that specialise in gambling support. These services are free, confidential, and available to anyone, whether or not you hold an account with us.

  • GamCare - national gambling support charity offering free advice, counselling and the National Gambling Helpline.
  • GAMSTOP - the UK's national online self-exclusion scheme covering all licensed operators.
  • BeGambleAware - independent information and advice on gambling harms.
  • Gamblers Anonymous UK - peer support meetings for people affected by problem gambling.

Getting in Touch

If you have concerns about your own gambling, or about someone else's, our support team is available to help. You can reach us through Casushi live chat between 09:00 and 18:30, seven days a week, by email at support@casushi.com, or through our contact form. Complaints relating to responsible gambling matters can also be escalated to complaints@begame.com. We are here to listen without judgement and to help you find the right support.

FAQ

How does Casushi verify my age?

We require all players to confirm they are at least 18 years old before they can complete Casushi Casino registration steps. We may request identity documents at any stage, including before your first Casushi withdrawal is processed. We reserve the right to suspend accounts pending verification and to void winnings obtained by underage or ineligible players.

Why might Casushi ask for additional information about my account?

We monitor deposit patterns, session length, and gameplay behaviour across our platform. Where our checks indicate a possible risk of harm, we may contact you directly, request additional information, or apply temporary restrictions to your account, including limits on further Casushi deposit activity, until we are satisfied that play remains sustainable. We may also ask for evidence of affordability before releasing a large Casushi withdrawal, in line with our licence conditions.

Can I stop receiving marketing communications?

We send responsible gambling information through our Casushi live chat, email, and account notifications. If you no longer wish to receive marketing communications, including updates about Casushi Casino bonuses, you can update your preferences at any time in your account settings, and this will not affect your ability to access support tools or contact our customer service team.

Content updated: September 22, 2026